Terms and Conditions.
Paragraph one.
About company.
LLC "Easy Group" is a limited liability company registered under the laws of Georgia; identification code: 406267276. The company operates under the commercial name “Easy Way” and is a courier and logistics organization that carries out transport expeditions/transportations at the request of the customer/user in accordance with national legislation throughout the territory of Georgia. (hereinafter: the Company).
Legal address: Tbilisi, Tsotne Dadiani 7
Identification number: 406267276
Web-page: www.easyway.ge
E-mail: info@easyway.ge
I. Definition of terms
2.1. Freight forwarding - any service related to the transportation of cargo to the destination and the corresponding organizational measures, selection of third parties participating in the transportation, as well as the provision of other necessary related services related to transportation within the framework of this Agreement.
2.2. The Customer - a legal entity or an individual who makes request through the company’s website, with or without registration, about the need of transport expedition/transportation.
2.2.1. In each individual case, the Customer may be either the sender or the recipient/addressee.
2.3. The Company and the Customer are both referred to as the Parties.
2.4. The Sender - a legal entity or individual who transfers a parcel/item to the company for transport forwarding, shipment.
2.5. Recipient/Addressee - a legal entity or individual for whom the company carries out the transportation and delivery of an item transferred by the customer.
2.6. Courier – a person hired by the company to directly provide the service.
2.7. Cargo – any cargo/item/parcel related to a specific transportation route, which the Customer transfers to the Company for transportation.
2.7.1. Dangerous cargo - a cargo classified as dangerous, as well as cargo that, due to its properties, may cause an explosion, fire or other damage to vehicles, transported cargo, equipment, buildings and structures, as well as death of the people, animals and birds, may cause harm to health or damage or cause the pollution of the environment.
2.8. Electronic signature – a signature made via email or a scanned copy of a signed document that a company exchanges with a Customer or recipient via email.
2.9. Unique confirmation code of receipt - a unique code is sent to the recipient's contact phone number, presentation of which to the courier upon delivery of the goods confirms that the goods were delivered by the company flawlessly. This code serves as confirmation of the service rendered, and the recipient is obliged to inform the courier/representative of it upon receipt of the goods.
2.10. Additional expenses - the expenses related to the use of a terminal, container, changes in the loading or destination location, escorting of the transported cargo, financial or other guarantees required by government agencies of a foreign state, as well as any other expenses not specified in these Terms and Conditions that arise in the process of providing services by the Company and will be agreed upon with the Customer in advance.
2.11. Order - a completed and signed application by the customer, which specifies additional conditions necessary for the provision of services (properties, characteristics of the cargo, types of transportation, places of dispatch and delivery of the cargo, etc.). In addition, the order may include a request for other services offered by the company (based on its main type of business activity) - related to the main service.
2.11.1. The orders can be placed through the website - www.easyway.ge
2.12. The company's website - www.easyway.ge provides the info about the main types of services and the rules for their implementation. The site also provides service tariffs, delivery schedules, directions, and terms of placing an order.
2.13. Call Center - the department that provides information and technical support to customers via the telephone communication. Here is contact number: 032 2 50 20 40.
2.14. Working day - a working day provided by the legislation of Georgia, from Monday to Friday.
2.15. Days off - Saturday and Sunday, as well as days off provided by the Organic Law of Georgia "Labor Code of Georgia".
2.16. Non-working hours - any time other than working hours established by the Company's regulatory acts.
2.17. Working hours - Monday-Friday - from 10:00 to 19:00.
2.18. Official letter/notice - a notice, either in physical form or by email, that will be sent to the parties involved in the provision of services from the company's email address.
III. Subject of the agreement
3.1. The subject of the contract is the transport expedition/delivery of item across the territory of Georgia by the company in accordance with the instructions of the customer. The transportation is carried out on behalf of the company at the expense of the customer.
3.2. All individuals and legal entities can place an order through the website, both with and without registration.
3.3. The use of the site is free. When placing an order, the Customer confirms that he/she has read and agrees with the terms of the company.
3.4. The Company is temporarily in possession of the item. In particular, from the time the item is handed over by the customer until it is delivered to the recipient, the Company is in possession of the item in accordance with the terms of the order and is liable to the customer for any damage or loss of the item.
3.5. The Company has the right to enter into agreements with third parties to provide services provided for in this Agreement.
3.6. The relationship between the parties is governed by this Agreement and in accordance with the current legislation of Georgia.
3.7. Payments for services rendered between the parties are made by cashless or cashless means.
3.7. Payments between the parties for services rendered are made in cash or by bank transfer.
3.7.1. The customer has the right to independently determine the form and terms of payment. The Customer also has the right to select the recipient or the Customer as the payer.
3.8. The service will be provided on working days and at the hours specified in the company's work schedule, unless the parties agree on conditions that differ from these.
3.9. The Company organizes the resolution of issues related to service based on the information about the item specified in the order sent by the Customer to the Company.
3.10. The Customer shall ensure that the Company is provided with all information about the item that may be necessary both for determining the tariff and for identifying the cargo.
3.10.1. Information that the customer must provide to the company before delivery of the goods:
3.10.1.1. The starting and ending points of transportation.
3.10.1.2. The customer’s full contact information, including the exact address, name and surname, personal number and mobile phone number.
3.10.1.2.1. In the case of an organization: the name of the organization, identification code, exact address and mobile phone number.
3.10.1.3. Full contact information of the recipient, including the exact address, first and last name, personal number and mobile phone number.
3.10.1.3.1. In the case of an organization: the name of the organization, identification code, exact address and mobile phone number.
3.11. The company has the right to check the weight of the item and adjust the cost of the service when placing the item in the company's warehouse.
3.12. The customer is obliged to accurately indicate the number of units of goods and hand it over to the courier in proper packaging.
3.13. According to these terms and conditions, the Company shall ensure that the item is sent to the address specified by the Customer to the recipient specified by the Customer. In the case that the recipient does not accept the shipment and/or refuses to pay for the services, the Customer shall reimburse the Company for the service fee actually provided by it, and the Company shall return the item sent by it to the Customer at the Customer's expense.
IV. Service of payment of the cost of goods/items to the courier
4.1. The Customer has the right to use the courier payment service for the cost of the goods/item by concluding a preliminary agreement with the company.
4.2. The service of courier payment for the cost of goods/items includes the following conditions:
4.2.1. The company delivers the item/goods transferred by the Customer to the recipient, for which the recipient makes payment to the Customer through the company. The recipient makes payment in cash or by bank transfer.
4.2.2. The Company will transfer to the Customer the amount of money from the payment provided to the Company by the recipient, excluding the service fee intended for the Company.
4.2.3. In accordance with the agreement concluded with the customer, the company transfers to the customer the amount of money (received for the services rendered) twice a month within 3 (three) working days after signing the relevant document.
V. The cost of the service
5.1. The cost of the service is determined for each specific service in accordance with the prices for services posted on the website.
5.2. The cost of the service is calculated based on the actual or volumetric weight of the item.
5.3 When calculating weight, the company will give preference to the higher value of the actual weight and the volumetric one.
5.4. The actual weight of the item is calculated in kilograms.
5.5. Volumetric weight is calculated as follows: Length X (cm) Width X (cm) Height (cm) / 5000 cm^3/kg
5.5.1. The accuracy of weight rounding is 100 grams.
VI. Duties and responsibilities of the customer.
6.1. The Customer is obliged to correctly indicate personal and contact information when placing an order. The Company shall not be liable for any damage caused by the incorrect information provided by the Customer. In such a case, responsibility passes to the Customer, and the Company has the right to demand full compensation for damage from the Customer.
6.2. If the customer provides incorrect data to the Company, after receiving the notification, the customer is obliged to provide the Company with corrected contact information by 11:00 of the following working day. If the information is not provided within the specified period, the Company has the right to return the item to the sender.
6.3. The Customer is obliged to pack the cargo properly.
6.4. Proper packaging means the following:
6.4.1. The packaging of the cargo must be done in such a way that it is not damaged by other cargo and also ensures the safety of its contents during transportation.
6.4.2. The cargo must be packed in such a way that its contents are not damaged during the transportation.
6.4.3. The glass products or other fragile items should be packed in a strong box filled with an appropriate protective material.
6.4.4. Packaging must be carried out in such a way that the contents of the cargo, as well as other cargo transported together with it, are not damaged in any way during the transportation.
6.4.4.1. In case of damage to other items, the company has the right to demand compensation for damage from the customer.
6.5. The customer is obliged to inform the company in advance about the characteristics of the cargo. If the customer does not provide the company with information about specific characteristics, the company is not obliged to compensate for any damage that may arise.
6.6. Be liable for any damage caused to the company by the intentional or grossly negligent actions of the customer.
6.7. In case of confirmation of loss or damage to the cargo, the customer is obliged to provide the company with an invoice for the purchase and a waybill.
VII. Company Liability
7.1. The Company assumes responsibility for the item from the moment the goods are handed over by the sender to the courier until the moment the goods are delivered to the recipient.
7.1.1. The Company is not responsible for the quality and type of products purchased by the recipient.
7.1.2. The Company is not responsible for the damage to an item that was improperly packed by the sender.
7.1.3. The company has the right refusing the service if the recipient’s contact information and item number are not indicated on the item.
7.1.4. If the correct recipient data are not attached to the cargo, the company is not responsible for the timely transportation of such cargo. The company is obliged to notify customer of this and give him/her a time until 11:00 a.m. of the next working day to correct the defect.
7.1.5. The Company is not obliged to compensate for any damage if the item does not have external damage to the packaging, which must be checked by the recipient upon receipt of the item in the presence of the courier.
7.1.6. Reimburse the customer for direct damage within 10 (ten) days from the date of confirmation of the damage.
VIII. Procedures for receiving an item
8.1.1. The company delivers the cargo to the address specified in each specific case, according to a previously agreed schedule.
8.1.2. At the time of item delivery, the recipient is obliged to give the courier a unique code received on his contact phone number, confirming receipt of the item.
8.1.2.1. If the unique code confirming receipt of the item is not provided to the courier, the item will not be handed over to the recipient and will be returned to the company's warehouse or to the customer.
8.1.3. In case of damage to the outer packaging of the cargo, during delivery the recipient is obliged to open it in the presence of the courier and inspect the contents of the cargo. Otherwise, the company will not accept the recipient's claims.
8.1.4. If the recipient is not at the specified address and/or does not answer the contact phone number after the courier has failed to contact him/her twice, the item will be returned to the company warehouse or returned to the customer. The customer is responsible for paying the cost of return transportation.
8.1.5. If the recipient needs to deliver an item to a building where the elevator is not working or is out of order, the courier will not deliver the item above the second floor.
8.1.6. If the recipient needs to deliver item to a building where the elevator is not working or is out of order, and the weight of the item exceeds 10 (ten) kilograms, the item will be delivered to the entrance of the building.
8.1.7. If the recipient refuses to accept the item, the item is returned to the sender. The customer is obliged to pay the cost of return delivery.
8.1.8. The item is not considered returned if, in exchange for the delivered item, the company delivers a new item from the recipient to the customer.
8.1.8.1. In this case, one must place a new order.
8.1.9. The Customer has the right to bring the item to the company's warehouse and pick up the item from the company's warehouse, as well as to use the courier service of the company.
IX. List of prohibited items
9.1 The Company will not transport, except in cases of prior approval in accordance with the current legislation of Georgia, the following items:
9.1.1. Perishable food products
9.1.2. Animals
9.1.3. Narcotic and psychotropic drugs
9.1.4. Explosives and firearms
9.1.5. Products made of precious metals
9.1.6. Money and other valuables
9.1.7. Items with toxic and infectious contents
9.1.8. Mirror
9.1.9. Live plants
X. Force majeure
10.1. The Parties shall be released from their obligations under the Agreement if the failure to fulfill obligations is caused by force majeure circumstances.
10.2. Force majeure circumstances - all circumstances provided for by the legislation of Georgia that are caused by force majeure and cannot be prevented (natural disasters, strikes, wars, etc.).
10.3. In the case of force majeure circumstances, the parties are obliged to take all measures at their disposal to eliminate the consequences of such circumstances.
10.4. In the case of force majeure, the fulfillment of the obligations of the parties provided for by the agreement shall be postponed until the end of the force majeure and (or) extended for the period during which the force majeure was in effect.
10.5. The parties are obliged to immediately notify the other party of the occurrence of force majeure circumstances and provide justification for the existence of such circumstances.
XI. Additional Terms and Conditions
11.1. The service is considered rendered and the cargo delivered when the customer, his representative or recipient gives the courier/company representative a unique code confirming receipt.
11.2. After the company has picked up the cargo, the delivery location may be changed at the request of the customer or recipient. This service is extra, the rates are indicated on the company's website.
11.3. The relations between the parties are regulated by these terms and conditions, as well as the current legislation of Georgia.
11.4. All disputes and disagreements arising during the provision of services between the parties shall be resolved through mutual negotiations.
11.5. If the parties fail to reach an agreement, the dispute shall be resolved in court, as established by the legislation of Georgia.
11.6. The Company has the right to change the terms and tariffs for services after prior notification.